Terms and Conditions

Plain English Summary

Welcome to Carmada.
We’re here to make buying your next vehicle seamless, transparent, and stress-free.

By using our website or services, you agree to follow our simple Terms & Conditions, which are designed to protect both you and Carmada.
We work hard to provide accurate information and a smooth experience, but it’s important to double-check details, as things can change and errors may occur.
You must be honest and accurate with the information you provide to us.
Some parts of our service—such as our Carmada ActiveArmour™ Guarantee—have their own special terms. You’ll always find those details clearly linked whenever they apply.
Occasionally, we may update these Terms & Conditions. By continuing to use Carmada, you’re agreeing to the latest version.
If you ever have questions or concerns, our team is always here to help.

Please read the full Terms & Conditions below for all the details.

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Carmada — Terms and Conditions

1. Introduction

1.1 Who We Are
Carmada (AUS) Pty Ltd (“Carmada”, “we”, “us”, “our”) operates the website www.carmada.com.au and provides vehicle-buying facilitation, introductions, and related advisory and coordination services. Carmada does not sell vehicles or provide credit.

1.2 Acceptance of Terms
By accessing or using our Website or services, you agree to be bound by these Terms & Conditions (“Terms”) and by any additional policies referenced herein.

2. General Provisions

2.1 Ownership & Operation

a) Carmada is the owner and operator of the Website and all services provided.

b) The Website and all related materials are protected by copyright, trademark, and other intellectual property laws.

2.2 Purpose of the Website

a) The Website provides information and access to vehicle-buying facilitation services, including introductions to vehicle suppliers and licensed third-party service providers.

b) Content on the Website is for general informational purposes only and does not constitute financial or legal advice.

3. Use of Website & Services

3.1 Lawful & Responsible Use

a) You must use the Website and services lawfully and in accordance with these Terms.

b) Prohibited activities include, but are not limited to:

Any criminal, fraudulent, or abusive activity
Uploading or distributing viruses, malware, or harmful code
Attempting unauthorised access to our systems or other users’ data
Interfering with Website operations
Infringing intellectual property or proprietary rights
Sending spam or unsolicited messages
Reproducing or republishing Website content without permission

c) Carmada may suspend or terminate your access for any breach of these Terms or applicable law.

3.2 Temporary Access & Modifications

a) Access to the Website is granted on an “as is” and “as available” basis.

b) Carmada may modify, restrict, withdraw, or discontinue the Website or any part of our services at any time, without notice or liability.

3.3 Website & Server Availability

a) We do not guarantee that the Website or services will be available at all times or free from errors or interruptions.

b) Carmada is not liable for any inconvenience or loss resulting from Website unavailability.

4. Information, Content & Third-Party Links

4.1 General Information Only

a) Website content, including any AI-generated content, is for general informational purposes.

b) Carmada makes reasonable efforts to ensure accuracy, but does not guarantee completeness or reliability.

4.2 Third-Party Links

a) The Website may link to third-party sites for your convenience.

b) Carmada does not endorse, control, or take responsibility for external sites or their content.

5. User Content & Interactions

5.1 Content You Provide

a) If you submit any content or information, you grant Carmada a royalty-free, non-exclusive licence to use, reproduce, and modify it for service delivery.

b) You remain solely responsible for any content you provide and for your interactions with other users or third parties through our services.

5.2 Age & Capacity

a) You must be at least 18 years old and have legal capacity to use our services.

b) Users under 18 may use the Website only with parent or guardian consent and supervision.

5.3 Accurate Information

a) You agree to provide only accurate, complete, and current information as requested.

b) Providing false, misleading, or incomplete information may result in suspension or termination.

5.4 Cooperation and decision authority

‍You agree to respond promptly to reasonable requests for information, documentation, and confirmations. Carmada may pause, re-scope, or cease services where delays or inaccuracies materially affect delivery. You acknowledge Carmada may rely on information you provide and is not responsible for outcomes driven by incorrect or incomplete information.

6. Engagement & Payment

6.1 Service Engagement

a) To engage our services, you must follow our process and provide required information and documentation.

b) A contract is only formed once Carmada confirms acceptance of your engagement and the services to be delivered.

c) Engagement of Carmada does not create a contract for the supply of a vehicle or credit. Any vehicle purchase or finance arrangement is entered into directly between the customer and the relevant third-party supplier or licensed provider.

6.2 Payment Terms

a) Payment (where applicable) must be made in full using accepted methods.

b) Unless otherwise stated in writing, service or commitment fees are non-refundable once the relevant service has commenced. If Carmada declines to accept an engagement after payment, Carmada will refund the relevant fee less any reasonable costs incurred in assessing or commencing the service, to the extent permitted by law.

c) Submission of a request or payment does not guarantee engagement or acceptance by Carmada.

(d) Chargebacks: You must contact Carmada first to attempt to resolve any billing dispute before initiating a chargeback. Unresolved chargebacks may result in suspension of services.

7. Vehicle Pricing, Availability & Procurement

7.1 Pricing & Availability

Vehicle pricing, offers, lead times, and availability are determined by third-party suppliers and may change without notice. Any pricing, savings, or availability information provided by Carmada (including on the Website) is indicative only and must be confirmed in writing by the relevant supplier. Carmada does not warrant that any particular price, discount, delivery timeframe, or vehicle specification will be available.

7.2 Procurement Services

a) Carmada acts as an intermediary and facilitator only and does not act as your agent, a dealer’s agent, or a financier’s agent unless expressly agreed in writing. Carmada does not have authority to bind any dealer or financier, or to bind you, to any contract.

b) Vehicle sourcing may be performed by Carmada directly or by third-party suppliers introduced by Carmada. Carmada may assist with coordination, information sharing, and negotiation support but does not guarantee vehicle availability, pricing, delivery timeframes, or outcomes.

c) Carmada does not handle vehicle contracts, deposits, purchase monies, or settlement funds unless expressly agreed in writing.

(d) Any contract for the supply of a vehicle or credit is made directly between you and the relevant dealer or licensed finance provider. Carmada is not a party to those contracts and is not responsible for their performance.

7.3 Service Scope, Licensing & Exclusions

a) New-Vehicle Focus: Carmada acts solely as a negotiator and introducer for the purchase of new motor vehicles. We do not buy, sell, broker, or consign used vehicles of any kind.

b) Trade-In Clarification: Any discussion of a potential trade-in value is conducted only to assist in securing the most competitive price for the new vehicle. Carmada does not arrange, advertise, or sell used vehicles on behalf of customers. Trade-in negotiations are completed directly between the buyer and the licensed dealer.

c) Finance Referrals: Carmada does not provide credit or financial advice. Where finance is requested, Carmada may introduce customers to licensed third-party credit providers or brokers. All credit assistance and finance services are provided by those third parties under their own licences and terms.

d) Licensing Status: Carmada does not sell vehicles, trade in used vehicles, or provide credit. Carmada’s role is limited to facilitation and introductions in connection with new-vehicle purchases.

e) No Agency for Dealers: Carmada acts independently and is not an agent or representative of any vehicle manufacturer, dealer, or financier.

7.4 Service timeframes and dependencies

Any timeframes stated on the Website or in communications (including any service level promises) are estimates unless expressly stated as a guarantee under separate written promotional terms. Timeframes may be affected by factors outside Carmada’s control including customer response times, finance approval timelines, dealer participation, stock availability, allocation limits, and third-party outages.

8. Promotional Offers & the Carmada ActiveArmour™ Guarantee

8.1 Promotional Offers

a) Carmada may, from time to time, provide special offers or guarantees, including the Carmada ActiveArmour™ Guarantee.

b) Each promotional offer is governed by its own specific terms and conditions.

(d) If these Terms conflict with the specific terms of a promotional offer, the promotional offer terms prevail to the extent of the inconsistency for that offer.

8.2 No Implied Guarantees

‍Except where expressly stated in the Carmada ActiveArmour™ Guarantee or another written promotional offer, Carmada does not provide any guarantees, service level commitments, or performance warranties in relation to timing, pricing, availability, or outcomes.

9. Service Limitations, Liability & Indemnity

9.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or other applicable law that cannot be excluded. Where permitted, Carmada’s liability is limited as set out in these Terms.

9.2 Limitation of Liability

(a) To the maximum extent permitted by law, Carmada’s aggregate liability to you arising out of or in connection with the Website or services is limited to (at Carmada’s option):
(i) resupplying the services; or
(ii) paying the cost of having the services resupplied; or
(iii) where you have paid fees to Carmada in the preceding 12 months, an amount not exceeding those fees.

b) We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity.

9.3 Exclusions

a) Carmada is not liable for:

Disputes or transactions between you and third parties (e.g., dealers, financiers)
The accuracy or completeness of information, including AI-generated content
Unauthorised access to or corruption of your data
Losses due to events outside our control (“force majeure”)

9.4 Indemnity

a) You agree to indemnify Carmada, its directors, officers, employees, and agents against any claims, losses, damages, or expenses (including legal fees) resulting from your breach of these Terms, misuse of the Website or services, or violation of any law or third-party rights.

10. Privacy & Data Protection

10.1 Privacy Policy

a) Carmada collects and processes personal data in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and other applicable laws.

b) By using our Website or services, you consent to the collection, use, and sharing of your information as outlined in our Privacy Policy.

c) Carmada may retain records (including communications and transaction metadata) for service delivery, compliance, and dispute resolution in accordance with its Privacy Policy.

10.2 Data Security

a) We use reasonable efforts to protect your information but cannot guarantee the security of information transmitted via the internet.

11. Cookies & Tracking Technologies

11.1 Cookies Policy

a) We use cookies and similar tracking technologies to enhance your experience, analyse usage, and personalise content.

b) By using our Website, you consent to our use of cookies as described in our Cookie Policy.

c) You may manage your cookie preferences in your browser settings, but disabling cookies may affect your experience.

12. AI-generated Content

12.1 Ownership & Limitations

a) Any AI-assisted content provided through the Website or services is provided for general information and guidance only and may be inaccurate, incomplete, or out of date. To the extent Carmada has rights in such content, Carmada grants you a non-exclusive, revocable licence to use it for your personal use in connection with Carmada’s services.

b) AI-generated content is for general guidance only and may not always be accurate or current.

12.2 Use Restrictions

a) You must not reproduce or use Website content (including AI-assisted content) for commercial purposes, resale, or public redistribution without Carmada’s written consent.

13. Intellectual Property

13.1 Ownership

a) All software, content, images, branding, negotiation strategies, and proprietary methods used or displayed by Carmada remain the property of Carmada or our licensors.

13.2 Permitted & Prohibited Use

a) You may access, view, and download content for personal, non-commercial use only, provided copyright or trademark notices remain intact.

b) You may not copy, modify, create derivative works from, or use content for commercial purposes without written consent.

13.3 Linking & Framing

a) You may link to the home page of our Website if the link is fair, legal, and does not damage our reputation.

b) You may not frame the Website on another site or link to any part other than the home page without written permission.

14. Dispute Resolution

14.1 Good faith negotiation‍

The parties must first attempt to resolve disputes by good faith negotiation within 30 days of written notice of the dispute.

‍14.2 Arbitration (optional but enforceable)‍

If unresolved, either party may refer the dispute to arbitration in Queensland under the Commercial Arbitration Act 2013 (Qld).

‍14.3 Urgent relief‍

Nothing prevents a party seeking urgent injunctive or interlocutory relief in a court of competent jurisdiction.

15. Amendments & Notices

15.1 Amendments

a) Carmada may amend these Terms at any time.
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b) Updated Terms will be posted on the Website and are effective immediately upon posting.

15.2 Severability

a) If any provision is found invalid or unenforceable, the remainder shall remain in full force and effect.

15.3 Entire Agreement

a) These Terms constitute the entire agreement between you and Carmada regarding the Website and services, superseding all prior agreements.

16. Governing Law

16.1 Jurisdiction

a) These Terms are governed by the laws of Queensland, Australia.

b) Subject to clause 14, the courts of Queensland have non-exclusive jurisdiction.

17. Contact

17.1 Contact Information

For any questions or concerns, please contact us:
Email: admin@carmada.com.au
Phone: 1300 227 588

By using the Carmada Website or services, you confirm that you have read, understood, and agree to these Terms & Conditions.

For the full Carmada ActiveArmour™ Guarantee terms, visit:
https://www.carmada.com.au/regulatory-hub/carmada-activearmour-guarantee

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