Terms and Conditions
Carmada’s Terms & Conditions outline how you can use our car brokerage platform. They explain your rights and responsibilities, how we handle warranties and liability, user guidelines, intellectual property, and how any disputes are resolved.
Plain English Summary
Welcome to Carmada.
We’re here to make buying your next vehicle seamless, transparent, and stress-free.
- By using our website or services, you agree to follow our simple Terms & Conditions, which are designed to protect both you and Carmada.
- We work hard to provide accurate information and a smooth experience, but it’s important to double-check details, as things can change and errors may occur.
- You must be honest and accurate with the information you provide to us.
- Some parts of our service—such as our Carmada Confidence™ Guarantee—have their own special terms. You’ll always find those details clearly linked whenever they apply.
- Occasionally, we may update these Terms & Conditions. By continuing to use Carmada, you’re agreeing to the latest version.
- If you ever have questions or concerns, our team is always here to help.
Please read the full Terms & Conditions below for all the details.
Carmada — Terms and Conditions
1. Introduction
1.1 Who We Are
Carmada (AUS) Pty Ltd (“Carmada”, “we”, “us”, “our”) operates the website www.carmada.com.au and provides vehicle procurement, brokerage, and related services.
ABN: 72 651 543 029.
1.2 Acceptance of Terms
By accessing or using our Website or services, you agree to be bound by these Terms & Conditions (“Terms”) and by any additional policies referenced herein.
2. General Provisions
2.1 Ownership & Operation
a) Carmada is the owner and operator of the Website and all services provided.
b) The Website and all related materials are protected by copyright, trademark, and other intellectual property laws.
2.2 Purpose of the Website
a) The Website offers information and professional vehicle procurement and brokerage services, connecting buyers and sellers and providing related resources.
b) Content on the Website is for general informational purposes only and does not constitute financial or legal advice.
3. Use of Website & Services
3.1 Lawful & Responsible Use
a) You must use the Website and services lawfully and in accordance with these Terms.
b) Prohibited activities include, but are not limited to:
- Any criminal, fraudulent, or abusive activity
- Uploading or distributing viruses, malware, or harmful code
- Attempting unauthorised access to our systems or other users’ data
- Interfering with Website operations
- Infringing intellectual property or proprietary rights
- Sending spam or unsolicited messages
- Reproducing or republishing Website content without permission
c) Carmada may suspend or terminate your access for any breach of these Terms or applicable law.
3.2 Temporary Access & Modifications
a) Access to the Website is granted on an “as is” and “as available” basis.
b) Carmada may modify, restrict, withdraw, or discontinue the Website or any part of our services at any time, without notice or liability.
3.3 Website & Server Availability
a) We do not guarantee that the Website or services will be available at all times or free from errors or interruptions.
b) Carmada is not liable for any inconvenience or loss resulting from Website unavailability.
4. Information, Content & Third-Party Links
4.1 General Information Only
a) Website content, including any AI-generated content, is for general informational purposes.
b) Carmada makes reasonable efforts to ensure accuracy, but does not guarantee completeness or reliability.
4.2 Third-Party Links
a) The Website may link to third-party sites for your convenience.
b) Carmada does not endorse, control, or take responsibility for external sites or their content.
5. User Content & Interactions
5.1 Content You Provide
a) If you submit any content or information, you grant Carmada a royalty-free, non-exclusive licence to use, reproduce, and modify it for service delivery.
b) You remain solely responsible for any content you provide and for your interactions with other users or third parties through our services.
5.2 Age & Capacity
a) You must be at least 18 years old and have legal capacity to use our services.
b) Users under 18 may use the Website only with parent or guardian consent and supervision.
5.3 Accurate Information
a) You agree to provide only accurate, complete, and current information as requested.
b) Providing false, misleading, or incomplete information may result in suspension or termination.
6. Engagement & Payment
6.1 Service Engagement
a) To engage our services, you must follow our process and provide required information and documentation.
b) A contract is only formed once Carmada confirms acceptance of your engagement and the services to be delivered.
6.2 Payment Terms
a) Payment (where applicable) must be made in full using accepted methods.
b) Service or commitment fees are non-refundable unless explicitly stated in your agreement.
c) Submission of a request or payment does not guarantee engagement or acceptance by Carmada.
7. Vehicle Pricing, Availability & Procurement
7.1 Pricing & Availability
a) Vehicle pricing and availability are subject to change due to factors outside Carmada’s control.
b) While we strive to secure competitive pricing, we do not guarantee the availability of any specific vehicle or outcome.
7.2 Procurement Services
a) Carmada acts as an intermediary and is not the vehicle seller unless expressly stated.
b) We use our expertise and relationships to negotiate and facilitate procurement but cannot guarantee specific results.
8. Promotional Offers & the Carmada Confidence™ Guarantee
8.1 Promotional Offers
a) Carmada may, from time to time, provide special offers or guarantees, including the Carmada Confidence™ Guarantee.
b) Each promotional offer is governed by its own separate terms and conditions.
c) Full terms for the Carmada Confidence™ Guarantee are available at:
https://www.carmada.com.au/regulatory-hub/carmada-confidence-guarantee
d) If these Terms conflict with the terms of a promotional offer, the offer’s specific terms prevail for the relevant transaction.
9. Service Limitations, Liability & Indemnity
9.1 Limitation of Liability
a) Carmada’s total liability to you for any loss or damage arising from your use of the Website or services is limited to the total fees paid by you to Carmada for those services in the preceding 12 months.
b) We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity.
9.2 Exclusions
a) Carmada is not liable for:
- Disputes or transactions between you and third parties (e.g., dealers, financiers)
- The accuracy or completeness of information, including AI-generated content
- Unauthorised access to or corruption of your data
- Losses due to events outside our control (“force majeure”)
9.3 Indemnity
a) You agree to indemnify Carmada, its directors, officers, employees, and agents against any claims, losses, damages, or expenses (including legal fees) resulting from your breach of these Terms, misuse of the Website or services, or violation of any law or third-party rights.
10. Privacy & Data Protection
10.1 Privacy Policy
a) Carmada collects and processes personal data in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and other applicable laws.
b) By using our Website or services, you consent to the collection, use, and sharing of your information as outlined in our Privacy Policy.
10.2 Data Security
a) We use reasonable efforts to protect your information but cannot guarantee the security of information transmitted via the internet.
11. Cookies & Tracking Technologies
11.1 Cookies Policy
a) We use cookies and similar tracking technologies to enhance your experience, analyse usage, and personalise content.
b) By using our Website, you consent to our use of cookies as described in our Cookie Policy.
c) You may manage your cookie preferences in your browser settings, but disabling cookies may affect your experience.
12. AI-generated Content
12.1 Ownership & Limitations
a) Content generated by AI or machine learning systems under Carmada’s direction remains the exclusive property of Carmada.
b) AI-generated content is for general guidance only and may not always be accurate or current.
12.2 Use Restrictions
a) You may not reproduce, distribute, or use AI-generated content for commercial purposes without our written permission.
13. Intellectual Property
13.1 Ownership
a) All software, content, images, branding, negotiation strategies, and proprietary methods used or displayed by Carmada remain the property of Carmada or our licensors.
13.2 Permitted & Prohibited Use
a) You may access, view, and download content for personal, non-commercial use only, provided copyright or trademark notices remain intact.
b) You may not copy, modify, create derivative works from, or use content for commercial purposes without written consent.
13.3 Linking & Framing
a) You may link to the home page of our Website if the link is fair, legal, and does not damage our reputation.
b) You may not frame the Website on another site or link to any part other than the home page without written permission.
14. Dispute Resolution
14.1 Negotiation & Arbitration
a) In the event of a dispute, both parties agree to attempt resolution through good faith negotiation.
b) If not resolved within 30 days, either party may refer the matter to arbitration in Queensland, Australia.
c) Nothing prevents either party from seeking urgent legal or injunctive relief.
15. Amendments & Notices
15.1 Amendments
a) Carmada may amend these Terms at any time.
b) Updated Terms will be posted on the Website and are effective immediately upon posting.
15.2 Severability
a) If any provision is found invalid or unenforceable, the remainder shall remain in full force and effect.
15.3 Entire Agreement
a) These Terms constitute the entire agreement between you and Carmada regarding the Website and services, superseding all prior agreements.
16. Governing Law
16.1 Jurisdiction
a) These Terms are governed by the laws of Queensland, Australia.
b) Any dispute is subject to the exclusive jurisdiction of the courts of Queensland, Australia.
17. Contact
17.1 Contact Information
For any questions or concerns, please contact us:
Email: admin@carmada.com.au
Phone: 1300 227 588
By using the Carmada Website or services, you confirm that you have read, understood, and agree to these Terms & Conditions.
For the full Carmada Confidence™ Guarantee terms, visit:
https://www.carmada.com.au/regulatory-hub/carmada-confidence-guarantee