Privacy Policy

CARMADA PRIVACY POLICY

Carmada Pty Ltd ABN 72 651 543 029, its subsidiaries, affiliates, and related entities in Australia (together as "Carmada", "we", "us") are committed to protecting and managing personal information in accordance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.

The APPs provide a privacy protection framework that supports the rights and obligations of collecting, holding, using, accessing, and correcting personal information. The APPs consist of 13 principle-based laws and apply equally to paper-based and digital environments.

This document is referred to as our Privacy Policy. It outlines our policies for managing your personal information, including how we collect, use, hold, store, and disclose the information.

In this Privacy Policy, "you", "your" or "customer" refers to any individual about whom we collect personal information.

Broadly speaking, when we refer to personal information, we mean information or an opinion about you, or information that is reasonably identifiable as you. It includes information or an opinion that may or may not be accurate, recorded in any form.

When we refer to sensitive information, we mean certain personal information that is more sensitive and may include health information or details of memberships in professional associations. Under the APPs, sensitive information is afforded a higher level of privacy protection and requires us to obtain your consent before collecting this type of information.

This Privacy Policy applies to your personal information regardless of how we collect it from you. When you submit information to us, access or use our websites or social media platforms, you are providing your consent to us collecting and managing your personal information according to this Privacy Policy.

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About Carmada

Carmada is an Australian-based business specialising in car brokerage services. Carmada assists customers in finding and purchasing vehicles according to their specifications without offering retail products directly. Our services are provided through our website, mobile platforms, and related social media channels. Carmada may also engage in research and development initiatives and provide access to related service providers and applications.

This policy is effective as of 20 March 2024. From time to time, we may need to change this Privacy Policy and will post the updated version on our website at this same link. Any such amendments will take effect immediately after posting. Please check this Privacy Policy regularly for updates.

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What information do we collect about you?

When you enquire about or use our services, a record is made that includes your personal information.

The types of information we collect will vary depending on the circumstances of collection and the kind of service you request from us, and may likely include:

• Contact Information & Personal Data: your name, date of birth, age, gender, address, email address, and telephone details.
• Payment Details: your credit card, bank account details, and billing information to complete service transactions.
• Social Media Accounts & Handles: your social media accounts, handles, and other personal websites and profiles.
• Cookies & Other Browser or Device Information: details when you visit our website, including device type, browser type, IP address, and interaction data.
• Interaction & Behavioural Information: your interactions, habits, and behaviours when dealing with us and our platforms.
• Employment Information: In case of recruitment, including your name, contact details, qualifications, and work history.
• Other Information: any additional information you provide to us or authorise us to collect as part of your interaction with Carmada.

Carmada may collect personal information about individuals who are not customers but interact with us in various capacities. This may include participants in events we're involved with, service providers, and other commercial contacts.

You can always choose not to provide Carmada with certain personal information, but this may mean we cannot offer you certain services. If you have concerns about the information we have requested, please let us know.

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How and why do we collect and use your personal information?

Carmada collects personal information necessary to conduct our business, assess and manage our customers' needs, and provide our brokerage services. We collect personal information directly from you through various means, including phone, email, our website, and social media platforms.

We also collect personal information from other sources, such as authorised representatives, affiliated entities, and third-party agents or service providers.

The purposes for collecting and using personal information include:

• Communicating with you and confirming your identity;
• Responding to requests, complaints, and inquiries;
• Administrative and operational purposes;
• Informing you about updates, services, and events;
• Conducting market research to improve our services;
• Processing transactions and managing customer relationships;
• Compliance with legal obligations.

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Who do we disclose your personal information to?

We may disclose your personal information to:

• Affiliated and related entities;
• Contractors, agents, and suppliers assisting in our operations;
• Commercial partners and payment processors;
• Marketing and research service providers;
• Professional advisors like lawyers and accountants;
• Courts, tribunals, regulatory authorities, and law enforcement bodies when required by law or to protect our rights;
• Any other party to whom you authorise us to disclose your information.

Carmada takes reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations in relation to the protection of your personal information and that they use your information only for the purposes for which it was provided to them.

Carmada may also use services like Google Analytics to understand how our customers use our website and services. You can find more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/. You may opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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Do we disclose personal information to overseas recipients?

Your personal information may be transferred to, stored, and processed in countries other than Australia. We ensure that any such international transfers are conducted in compliance with relevant laws and that the information is protected to standards that are comparable to Australian law. However, when your information is overseas, it may not be protected by rights and protections similar to those in Australia. By providing us with your personal information, you consent to this transfer, storage, and processing.

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Direct Marketing

Carmada may use your personal information to inform you about our services, promotions, and opportunities that may interest you. If you prefer not to receive direct marketing communications from us, you can opt-out at any time by using the contact details provided below.

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How do we hold, store, and secure your personal information?

We take reasonable steps to ensure the security of your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes maintaining physical security measures, computer and network security, and other security systems.

However, we cannot guarantee the security of your information transmitted via the internet or stored electronically. We encourage you to take precautions to protect your personal information when online.

Should you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately.

Carmada stores your personal information in secure databases and employs trusted third-party storage providers, which may include cloud-based services. We take steps to ensure these providers protect your information in a manner consistent with this Privacy Policy.

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Your Choices and Rights

You have the right to request access to, correction of, or deletion of your personal information held by us. You may also ask us to restrict the processing of your personal information or to receive a copy of the information in a portable format. There are some exceptions to these rights, however. We will explain any exceptions that apply if we are unable to fulfil any request you make regarding your personal information.

To make a request regarding your personal information, please use the contact details provided below.

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Does the European Union General Data Protection Regulation (GDPR) apply?

Currently, the GDPR does not apply to Carmada as we do not have an establishment in the EU, offer goods or services to individuals in the EU, nor monitor the behaviour of individuals in the EU.

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Complaints

If you have any concerns or complaints about the handling of your personal information, please contact us using the details provided below. We will investigate your complaint and respond to you as quickly as possible.

If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

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Contact Us

For any questions, comments, or requests regarding this Privacy Policy or your personal information, please contact:

Attention: Privacy Officer
Carmada (AUS) Pty Ltd
Telephone: 1300 227 588
Email: admin@carmada.com.au

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This Privacy Policy was last updated on 20 March 2024.