Privacy Policy

Plain English Summary

Your privacy matters to us.

We collect personal information so we can help you find and buy your next vehicle and provide the best service possible.
We only collect what we need, and we protect your information using strong security measures.
We may use your information to communicate with you, improve our services, process transactions, or let you know about offers that might interest you—but you can opt out of marketing at any time.
Sometimes we share information with trusted partners who help us deliver our services, and occasionally your data may be stored or processed overseas. We require our partners to keep your information safe, too. These partners may assist with administration, quoting, finance coordination, and transaction support, and information is only shared as needed and, where applicable, after you approve a deal.
You have the right to access or correct your personal details, or to ask us to delete them, within the limits of the law.
If you ever have questions or concerns about your privacy, we’re here to help.

Please read the full privacy policy below for all the details.

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Privacy Policy – Carmada (AUS) Pty Ltd

1. Our Commitment to Privacy

Carmada (AUS) Pty Ltd ABN 72 651 543 029 (“Carmada”, “we”, “us”) is dedicated to respecting and protecting your privacy.
We handle all personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

2. About This Policy

2.1 Purpose

This privacy policy explains how we collect, use, hold, store, and disclose your personal information, and outlines your rights.
When we refer to “you”, “your”, or “customer”, we mean any individual about whom we collect personal information.

2.2 Consent

By using our website, platforms, or services, or by providing us with your information, you consent to us collecting, holding, and using your personal information as set out in this policy.

2.3 Policy Updates

We may update this policy from time to time. Any changes will be posted at this same link and are effective immediately upon posting. Please check back regularly for updates.

2.4 Fulfilment Partners

‍In this policy, “fulfilment partners” means third-party service providers engaged by Carmada to act on our behalf in delivering our services. This may include administrative support, customer communications, quote management, transaction coordination, and related operational activities.

3. What Information Do We Collect?

3.1 Personal Information

Depending on your interaction with Carmada, we may collect:
a) Contact details: Name, date of birth, age, gender, address, email, and phone number
b) Payment-related information (where applicable), which may be collected and processed by third-party payment providers.
c) Social media accounts and handles
d) Device/browser data: Device type, browser, IP address, and website usage
e) Behavioural information: Your interactions with Carmada and our platforms
f) Employment information (if applying for a role): Qualifications, work history, and referees
g) Any other information you choose to provide or authorise us to collect

3.2 Sensitive Information

Carmada does not intentionally collect sensitive information as defined under the Privacy Act, unless required by law or expressly agreed with you.

3.3 Non-Customer Information

We may also collect information from individuals who are not customers, such as event participants, service providers, or commercial partners.

3.4 Your Choice

You may choose not to provide certain information, but this may affect the services we can offer you. If you have concerns about any information we request, please let us know.

4. How Do We Collect and Use Your Information?

4.1 How We Collect

a) Directly from you: via our website, phone, email, forms, and social media
b) From other sources: authorised representatives, affiliated entities, and third-party service providers

4.2 Why We Collect

We use personal information to:

Confirm your identity and communicate with you
Respond to requests, complaints, or enquiries
Provide, manage, and improve our services
Facilitate services and manage customer relationships
Conduct research, analytics, and marketing
Inform you of updates, services, and events
Comply with our legal obligations

Disclosure to vehicle suppliers or dealerships only occurs after you have approved a price or chosen to proceed with a transaction.

4.3 Use of Fulfilment Partners

‍Carmada may provide your personal information to our fulfilment partners so they can perform services on our behalf. These partners act under our instructions and are authorised to use your information only for the purpose of delivering Carmada’s services to you.

5. Who Do We Disclose Your Information To?

5.1 Third Parties

We may share your personal information with:
a) Affiliated and related entities
b) Fulfilment partners, contractors, suppliers, and agents who assist us in delivering our services and who may act on our behalf in administering enquiries, obtaining vehicle pricing, coordinating transactions, and managing communications
c) Commercial partners and payment processors
d) Marketing and research service providers
e) Professional advisors (such as lawyers or accountants)
f) Courts, tribunals, regulators, or law enforcement (if required by law or to protect our rights)
g) Any other party you authorise us to disclose to

5.2 Data Processors

We take reasonable steps to ensure that fulfilment partners and other third parties we work with are contractually bound to handle personal information in accordance with this policy, the Australian Privacy Principles, and applicable confidentiality and data protection obligations.

5.3 Analytics and Cookies

We use tools like Google Analytics to understand how you use our website.

Learn more about how Google uses your information: Google Privacy Policy
To opt out of Google Analytics: Google Analytics Opt-Out

5.4 Transaction-Related Disclosure

Carmada may share your personal information, either directly or via our fulfilment partners, with finance providers, finance brokers, and finance aggregators for the purpose of obtaining quotes, assessments, approvals, or related finance services at any stage of your enquiry or engagement with us.

Carmada will only disclose your personal information to a vehicle supplier or dealership once you have approved a vehicle price or agreed to proceed with a purchase, and solely for the purpose of preparing contracts, completing the transaction, and arranging delivery.

6. Overseas Disclosure

Your personal information may be transferred, stored, or processed in countries outside Australia.
We take steps to ensure overseas recipients protect your information to a standard comparable to Australian law, but some countries may have different rights and protections.
By providing your information, you consent to this transfer, storage, and processing.

7. Direct Marketing

Carmada may use your information to contact you about our services, promotions, and offers that may interest you.
You can opt out of receiving direct marketing at any time by contacting us (see below).

8. How Do We Protect and Store Your Information?

8.1 Security Measures

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical security, computer and network safeguards, and secure databases.

8.2 Cloud & Third-Party Providers

We may store your information with trusted third-party or cloud providers.
We require all providers to meet standards consistent with this policy.

8.3 No Absolute Guarantee

While we take all reasonable precautions, no method of transmission or storage is 100% secure.
Please take your own precautions online.

8.4 Suspected Breach

If you suspect any misuse, loss, or unauthorised access to your information, please contact us immediately.

9. Your Rights and Choices

9.1 Access & Correction

You have the right to request access to or correction of your personal information held by Carmada.

9.2 Deletion & Portability

You may request deletion of your information or ask us to send you a copy in a portable format, subject to legal exceptions.

9.3 Restriction

You may ask us to restrict processing of your information in certain circumstances.

9.4 Making a Request

To exercise these rights, contact us using the details at the end of this policy. We will explain any exceptions if we cannot fulfil your request.

10. European Union GDPR

Carmada is based in Australia and does not intentionally target or monitor individuals in the European Union. To the extent the GDPR applies, Carmada will comply with applicable requirements.

11. Complaints & Enquiries

11.1 Making a Complaint

If you have a concern or complaint about our handling of your personal information, please contact us (see below). We will investigate and respond as quickly as possible.

11.2 Escalation

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

12.1 Privacy Enquiries

For questions, comments, or requests regarding this privacy policy or your personal information, please contact:

Privacy Officer
Carmada (AUS) Pty Ltd
Phone: 1300 227 588
Email: admin@carmada.com.au

By using Carmada’s website or services, you consent to this privacy policy.

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